Gaming should always be fun — never stressful. PisoGame is committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
At PisoGame, responsible gaming isn't just a checkbox — it's a core part of how we operate. We genuinely care about the well-being of every player on our platform, from Manila to Cebu, Davao to Quezon City. We believe that online gaming should be an enjoyable form of entertainment, and we work hard to make sure it stays that way for everyone.
PisoGame provides a range of practical tools that allow players to set personal limits, take breaks, and — when needed — exclude themselves from the platform entirely. We also train our support team to recognize signs of problem gambling and respond with empathy and appropriate guidance.
🛡️ PisoGame's responsible gaming program is built around one simple principle: you are always in control. If you ever feel that gaming is no longer fun, we are here to help — no judgment, no hassle.
In line with Philippine gaming regulations and the standards set by PAGCOR (Philippine Amusement and Gaming Corporation), PisoGame enforces strict age verification, maintains responsible gaming tools accessible to all registered players, and cooperates fully with regulatory oversight to protect the Filipino gaming community.
Under Philippine law, participation in casino-style gambling and online gaming is strictly restricted to individuals who are 21 years of age or older. PisoGame enforces this requirement without exception.
During the registration process, all players are required to confirm that they meet the minimum age requirement. Before any withdrawal is processed, PisoGame conducts a Know Your Customer (KYC) verification that includes age verification using a valid government-issued Philippine ID — such as a PhilSys National ID, passport, SSS ID, UMID, or driver's license.
⚠️ Any account found to belong to a player under 21 years of age will be immediately suspended. All funds in the account will be frozen pending investigation, and the matter will be reported to the relevant Philippine authorities in accordance with our legal obligations.
If you are a parent or guardian and suspect that a minor has accessed PisoGame using your details or their own, please contact our support team immediately at [email protected]. We will investigate and take swift action.
Protecting minors is a shared responsibility. We encourage parents and guardians to use parental control software on shared devices and to keep login credentials private to prevent underage access to online gaming platforms.
PisoGame offers a self-exclusion program for players who feel they need a break from gaming — whether for a short cooling-off period or for a longer-term exclusion. Self-exclusion is one of the most effective tools available to players who are concerned about their gaming habits.
PisoGame offers the following self-exclusion options:
To activate self-exclusion, log in to your PisoGame account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. Self-exclusion requests submitted via email are processed within 24 hours.
✅ Once a self-exclusion is active, PisoGame will make every reasonable effort to prevent you from accessing the platform. However, we also encourage players to self-exclude from all other gaming platforms they use, as PisoGame's exclusion applies only to our own platform.
Setting personal financial limits is one of the most practical ways to keep your gaming under control. PisoGame allows all registered players to set the following limits directly from their account dashboard:
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, further deposits will be blocked until the period resets.
Cap the amount you can lose within a defined period. When your loss limit is reached, you will be unable to place further bets until the period resets.
Set a maximum total bet amount per day, week, or month across all PisoGame titles, including slots, table games, and sports betting.
Set a maximum session duration. When your time limit is reached, you will receive a notification and be automatically logged out of the platform.
Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before they take effect, giving you time to reconsider. All limit changes are logged and visible in your account history.
All limits are denominated in Philippine Peso (₱). We recommend starting with conservative limits and adjusting only when you are confident that your gaming remains within a healthy and affordable budget.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already affected their finances, relationships, or mental health. Being aware of the warning signs is the first step toward getting help.
Ask yourself honestly — do any of the following apply to you?
You spend more money on gaming than you originally planned, or more than you can comfortably afford.
You chase losses — continuing to play in an attempt to win back money you have already lost.
You feel restless, irritable, or anxious when you are not able to play.
You hide your gaming activity from family members, friends, or colleagues.
You borrow money — from family, friends, or through loans — to fund your gaming.
Gaming is affecting your work, studies, or personal relationships in a negative way.
You have tried to cut back or stop gaming but found it difficult or impossible to do so.
You use gaming as a way to escape stress, anxiety, depression, or other emotional difficulties.
⚠️ If you answered "yes" to two or more of the above, we strongly encourage you to use PisoGame's self-exclusion tools and to reach out to a professional support service. You are not alone, and help is available.
Use this quick self-assessment to reflect on your recent gaming habits. Select your honest answer for each question. This tool is for personal reflection only — your responses are not recorded or shared.
1. In the past month, have you spent more on gaming than you intended?
2. Have you ever chased losses by continuing to play after a losing streak?
3. Has gaming ever caused conflict with family members or close friends?
4. Do you feel the need to keep your gaming activity secret from people close to you?
5. Have you ever borrowed money or sold belongings to fund your gaming?
Responsible gaming is about making smart choices before you start playing, not just when things go wrong. Here are some practical tips that PisoGame recommends to all players:
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. PisoGame encourages all players who need support to reach out to the following organizations:
🏛️ PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program that provides resources, guidance, and referral services for problem gamblers and their families. Contact PAGCOR directly through their official government channels for assistance.
🧠 National Center for Mental Health (NCMH)
The NCMH provides mental health services across the Philippines, including counseling and support for behavioral addictions. Their 24/7 crisis hotline is available to anyone in need of immediate mental health support.
💬 PisoGame Support Team
Our support team is available 24/7 to help you activate responsible gaming tools, process self-exclusion requests, or simply talk through your concerns. Reach us at [email protected] or through the Support page.
Seeking help is a sign of strength, not weakness. PisoGame's team will always treat requests for responsible gaming assistance with complete confidentiality and without judgment.
Need Help Now?
If gaming is causing you distress, our team is available 24/7. You can also activate self-exclusion instantly from your account settings.
Contact Support21+ Players Only
PisoGame strictly enforces the Philippine minimum age requirement of 21 years for all gaming activities.
PisoGame's responsible gaming program is built on six core pillars. Every feature, every policy, and every team member is aligned around keeping Filipino players safe.
Every PisoGame account undergoes KYC verification to confirm the player is 21 years or older. No exceptions — ever. Underage accounts are immediately suspended and reported.
Players can self-exclude for periods ranging from 24 hours to permanently. Exclusion requests are processed within 24 hours and marketing is suppressed for the duration.
Set your own deposit, loss, wagering, and session time limits directly from your account dashboard. Limit reductions take effect immediately — no waiting period.
Our 24/7 Filipino support team is trained to recognize signs of problem gambling and respond with empathy, practical guidance, and appropriate referrals to professional services.
PisoGame sends periodic in-session reminders showing your session duration and net gaming activity, helping you stay aware of how long you've been playing and how much you've spent.
PisoGame operates in full compliance with PAGCOR's responsible gaming standards and cooperates with Philippine regulatory authorities to maintain a safe gaming environment for all Filipinos.
Ready to enjoy the best online gaming experience in the Philippines — with the peace of mind that comes from knowing you're protected? Join PisoGame today and play on your own terms.