PisoGame FAQ — Everything You Need to Know 🙋

You must be 21 years old or older to register and play on PisoGame. This is in line with Philippine gambling regulations. We take age verification seriously — accounts found to belong to underage players will be immediately suspended and any funds returned.

After registering, you'll receive a verification OTP on your registered mobile number. Enter this code to activate your account. For full withdrawal access, you may also be asked to submit a valid government-issued ID — such as a PhilSys ID, passport, driver's license, or SSS/GSIS card. Verification usually takes less than 24 hours.

Go to the Login page and click "Forgot Password." Enter your registered email address or mobile number and we'll send you a reset link or OTP. Follow the instructions to set a new password. If you're still having trouble, contact our support team via the Support page.

No. Each player is allowed only one PisoGame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've accidentally created a duplicate account, please contact our Support team immediately to have it resolved.

PisoGame accepts a wide range of Philippine payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and over-the-counter cash-in options. All transactions are processed in Philippine Peso (₱). We're constantly adding more payment options to make it easier for players across Luzon, Visayas, and Mindanao.

The minimum deposit on PisoGame is ₱50. This low entry point means players of all budget sizes — from casual players in Quezon City to high rollers in BGC — can enjoy the full PisoGame experience without needing to commit a large amount upfront.

GCash and PayMaya deposits are processed instantly — your PisoGame balance is updated in real time as soon as the transaction is confirmed. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and a few hours depending on your bank's processing schedule. If your deposit hasn't reflected after 3 hours, contact our Support team with your transaction reference number.

PisoGame does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party providers are outside PisoGame's control.

Log in to your PisoGame account, go to the Cashier or Wallet section, and select "Withdraw." Choose your preferred payout method — GCash, PayMaya, or bank transfer — enter the amount you wish to withdraw, and confirm. Make sure your account is fully verified before submitting a withdrawal request.

Most PisoGame withdrawals are processed within 24 hours. GCash and PayMaya payouts are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal amount on PisoGame is ₱100. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity verification as part of our standard security procedures.

Withdrawal requests can be declined for several reasons: your account may not be fully verified, you may have an active bonus with pending wagering requirements, or there may be a mismatch between your registered details and your payment account name. If your withdrawal was declined, check your account status and contact our Support team for clarification.

PisoGame offers a diverse library of 500+ games across multiple categories. Our lineup includes high-volatility slots like Dragon Master and Ganesh Gold, medium-volatility slots like Ganesh Fortune, arcade games like Monster Plinko, and virtual sports including Table Tennis and Beach Volleyball. New games are added regularly.

Yes. All PisoGame titles use certified Random Number Generator (RNG) technology that has been independently audited and verified. This means every spin, drop, and virtual match result is completely random and cannot be predicted or manipulated — by the player or by PisoGame. You can play with full confidence that every outcome is fair.

RTP stands for Return to Player — it's the percentage of total bets a game pays back to players over a long period of time. For example, a game with 97% RTP theoretically returns ₱97 for every ₱100 wagered over millions of spins. PisoGame's game library averages a 97% RTP, which is above the industry standard. Higher RTP means better long-term value for your peso.

Minimum bets vary by game. Slot games on PisoGame start as low as ₱1 per spin, virtual sports bets start from ₱10, and arcade games like Monster Plinko have flexible bet sizes to suit all budgets. Check the individual game page for specific bet limits before you start playing.

PisoGame offers a generous welcome bonus for new Filipino players upon their first deposit. The bonus is credited to your account automatically after your qualifying deposit is confirmed. Check the promotions section of your account dashboard for the current welcome offer, as bonus amounts and terms are updated regularly.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the bonus terms carefully before claiming any offer.

Most PisoGame bonuses can be used across the majority of our game library, including slots and virtual sports. However, some promotions may be restricted to specific games or categories. The terms and conditions of each individual bonus will clearly state which games are eligible. When in doubt, check the bonus details in your account or ask our Support team.

Visit our App page to download the PisoGame mobile app. Android users can download the APK directly from our site — just make sure to allow installation from unknown sources in your phone settings. iPhone users can add PisoGame to their home screen as a Progressive Web App (PWA) for a near-native experience. The app is free to download and works on most Android and iOS devices.

Yes, the official PisoGame APK is safe and secure. Only download the app from our official App page — never from third-party sites or unofficial sources. The APK is regularly scanned for malware and is digitally signed. If your Android device shows a warning about installing from unknown sources, this is a standard Android security prompt for any app installed outside the Play Store — it does not mean the file is unsafe.

PisoGame's app and games are optimized for Philippine mobile networks, including slower 3G and LTE connections common in provincial areas. Games are designed to load in under three seconds on average. For the best experience, we recommend a stable WiFi or LTE connection, but most games will still run smoothly on a decent 3G signal.

PisoGame provides several tools to help players stay in control: deposit limits (daily, weekly, monthly), session time reminders, loss limits, and self-exclusion options. You can access these tools from your account settings at any time. We encourage all players to use these features proactively — not just when things feel out of control. Visit our Responsible Gaming page for full details.

If you feel you need a break from gambling, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. Go to your account settings and select "Responsible Gaming," then choose "Self-Exclusion." Alternatively, contact our Support team and they will process your request immediately. During a self-exclusion period, you will not be able to log in or make deposits.

If you're concerned about your gambling habits, please reach out for help. PisoGame's Responsible Gaming page has resources and guidance for Filipino players. You can also contact our support team to activate self-exclusion or set stricter account limits. Remember — gambling should always be fun and within your means. You must be 21 or older to play, and we take player wellbeing seriously.