PisoGame Privacy Policy 🔒

1. Introduction

PisoGame ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform at pisogame.one. This Privacy Policy ("Policy") describes how PisoGame collects, processes, stores, shares, and protects personal information in connection with your use of the PisoGame website, mobile application, and all related services (collectively, the "Platform").

This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the PisoGame Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. If you have any questions about how PisoGame handles your data, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

PisoGame collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, or UMID)
• Proof of address documents where required
• Selfie or liveness verification images submitted during KYC (Know Your Customer) processes

2.3 Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transfers
• Deposit and withdrawal transaction history
• Betting and wagering history
• Bonus and promotional activity records

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the Platform
• Cookies and similar tracking technologies (see Section 8)

2.5 Communications Data

• Records of communications with PisoGame's customer support team
• Feedback, complaints, and dispute records
• Responses to surveys or promotional campaigns

3. How We Use Your Personal Data

PisoGame processes your personal data for the following lawful purposes:

4. Sharing of Personal Data

PisoGame does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: GCash (GXI), PayMaya (Voyager Innovations), and partner banks (BPI, BDO, Metrobank) to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with Philippine regulations.
• Game software providers: Licensed game developers and studios whose titles are hosted on the PisoGame platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity, account takeovers, and other security threats.
• Professional advisors: Legal counsel, auditors, and accountants bound by professional confidentiality obligations.

All third-party service providers engaged by PisoGame are required to process personal data only in accordance with our instructions and applicable data protection laws. They are prohibited from using your data for their own independent purposes.

5. Data Retention

PisoGame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, PisoGame applies the following retention periods:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) of the Philippines.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with PisoGame's data disposal procedures.

6. Data Security

PisoGame implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the PisoGame platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Continuous monitoring of platform infrastructure for anomalous activity and potential security incidents.

7. Cookies and Tracking Technologies

PisoGame uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly. These cannot be disabled without affecting core functionality, including login sessions, security tokens, and cashier operations.
• Analytical cookies: Used to collect anonymized data about how players interact with the Platform, helping us identify areas for improvement and optimize the user experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only activated where you have provided explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the PisoGame platform. For more information on managing cookies, refer to your browser's help documentation.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by PisoGame:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data PisoGame holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. PisoGame will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable law.

9. Minors and Age Restrictions

PisoGame's services are strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling laws. PisoGame does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the PisoGame platform, please notify us immediately at [email protected] so that we may investigate and take appropriate action.

10. Changes to This Privacy Policy

PisoGame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how PisoGame protects your personal data. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or PisoGame's data processing practices, please contact our designated Data Protection Officer:

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.